Does the frame light need assembly?
Yes. It is supplied as a DIY kit with an assembly guide.
How many projection pieces are included?
Two foldable pieces form the four sides of one frame. You also receive two matching bonus pieces: four pieces supplied in total. Do not cut apart the prepared fold lines.
Are batteries included?
No. Each frame light requires two AAA batteries.
Can I customize the artwork?
Yes. Contact us to discuss a custom front panel or projection design. Custom services are quoted separately. Replacement front panels are for DIYSOSO FRAME LIGHTS and do not include a frame.
Where do you ship?
We ship from Shenzhen, China, to the United States and selected European countries (EU countries, the United Kingdom, Switzerland and Norway). European orders below €59: Standard shipping €5.99 (estimated 12–15 business days after dispatch) or VIP shipping €9.99 (estimated 8–10 business days after dispatch). Orders of €59 or more receive free VIP shipping (estimated 8–10 business days after dispatch). Remote areas may take longer. See our Shipping Policy for regional rates, processing details and applicable U.S. transit estimates.
How do I check an order or request a return?
Contact us with your order number. For a product issue, include clear photos where possible. Read the Refund Policy and contact us before returning an item.